Customer Service

Delivery
We ship only to New Zealand & Australia. Most orders will be delivered within 5 working days. We will email you if there is going to be a delay.
New Zealand - Free delivery with orders over $150 (some exclusions).
Australia - Free delivery with orders over $200 (some exclusions).

New Zealand
Free delivery with orders over $150
Flat rate with orders under $150 - $8.50 nationwide
Delivery times
North Island urban 1-2 days
South Island urban 2-4 days
Rural, Waiheke Island 3-6 days

Australia
Free delivery with orders over $200
Flat rate with orders under $200 - $40
Delivery times
Urban 2-3 day delivery
Rural 3-6 day delivery

Exclusions
Our free delivery offer is valid on full priced items only.
In regard to delivery times, the weather, strikes and other unforeseen circumstances may delay shipments. Remember to take into account statutory holidays and weekends. Christmas is a busy time and we may experience delays through December. As before, we will be in contact if any delays occur.

Payment
Paypal account and bank transfers are accepted.
Online ANZ 06 0561 0836377 51 (All bank fees for international payments are at your cost). Amounts on this website are in New Zealand Dollars. 

Returns
We carefully check, wrap and package your order. Please contact us immediately if items arrive damaged, not the product you’ve ordered, or are faulty. Please know that we will put right any issues immediately.
If you decide the product you’ve purchased is not for you, then it will be at the discretion of Beach Therapy to issue a store credit.

Your Information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at beachtherapynz@gmail.com.